Privacy Policy — Shababnah

1. Introduction

Welcome to Shababnah ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We may collect information you provide directly, such as when you register an account, place a service request, or contact support. This includes:

Name and contact details (email, phone number)
Account credentials
Payment and billing information
Service request details and location data
Communications you send us

We also collect certain information automatically when you use the platform, including device identifiers, IP address, browser type, and usage data.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our services
Process transactions and send related information
Connect users with technicians and service providers
Send administrative and promotional communications
Monitor and analyze usage patterns and trends
Detect, investigate, and prevent fraudulent or illegal activities
Comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share it with:

Service providers and contractors who assist in our operations
Technicians and service providers on the platform, as needed to fulfill a service request
Law enforcement or regulatory authorities when required by law
Business partners in the event of a merger, acquisition, or asset sale

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us.

6. Security

We implement industry-standard technical and organisational measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, object to certain processing, or withdraw consent. To exercise these rights, please contact us at [email protected].

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. Continued use of the platform after changes constitutes your acceptance of the revised policy.

9. Contact

If you have questions about this Privacy Policy, please contact us at [email protected] or visit our Contact page.